NavTool
Team Owner
Joined: Mar 2012
Posts: 49,429
Likes: 3,934
From: Best Island in the U.S.
St. Jude Donor '12 thru '17
Thanks. I'm one of the "optimists" and believe it will all work out eventually, just not nearly as quickly as we had originally thought.
As you can see with all the posts on this topic, many don't have the word "patience" in their vocabulary. Not that there is anything wrong with that; we all know the squeaky wheel gets the grease and we are reaping the rewards from some of the action we're getting toward getting what we paid for back in December.
We all wish this had been done differently, including NavTool. A lot of lessons learned. We all have a breaking point and I'll just see what happens next....
As you can see with all the posts on this topic, many don't have the word "patience" in their vocabulary. Not that there is anything wrong with that; we all know the squeaky wheel gets the grease and we are reaping the rewards from some of the action we're getting toward getting what we paid for back in December.
We all wish this had been done differently, including NavTool. A lot of lessons learned. We all have a breaking point and I'll just see what happens next....
I don't do business with crooks regardless of how good their product might eventually be. YMMV.
Thread Starter
Drifting
Joined: Nov 2007
Posts: 1,566
Likes: 72
From: Mooresville NC
St. Jude Donor '08-'09-'10
UPS Chat Session
I had two chat sessions with UPS this morning. Both people I chatted with said that usually the item is scanned into the system as soon as it is picked up. But they also both told me that at times it takes up to 24 hours. This explanation came from UPS, not NavTool.
I am waiting a few more hours before I contact MasterCard to request a refund.
I am waiting a few more hours before I contact MasterCard to request a refund.
Racer
Joined: Nov 2014
Posts: 327
Likes: 43
From: Menifee Ca
I had two chat sessions with UPS this morning. Both people I chatted with said that usually the item is scanned into the system as soon as it is picked up. But they also both told me that at times it takes up to 24 hours. This explanation came from UPS, not NavTool.
I am waiting a few more hours before I contact MasterCard to request a refund.
I am waiting a few more hours before I contact MasterCard to request a refund.
Instructor
Joined: Jan 2016
Posts: 101
Likes: 2
Devil dog (hope you don't mind me calling you that, I see the flag. Me too 22 yrs, 2 mnths, 6 days)...these excuses from them are worse than a bunch of lies by a pack of PFC's explaining why they're late for formation. Good luck, I suspect in a few hours you'll say you're giving them til the morning. In the morning you'll say by the end of the days...guess what? Weekend's coming. Are you gonna give them til then too? Might as well, nothing's gonna change.
Safety Car
Joined: Aug 2012
Posts: 3,960
Likes: 1,106
Not being scanned into the system at pickup is a rare exception and not normal for the UPS system. It allows UPS some leeway if there is an issue with scanning a tag or an issue with the driver's scanner however even then it would be scanned when it makes it to the initial UPS point. It would be a rather amazing coincidence if all of the people waiting for these shipments didn't have a package showing movement because of a UPS issue... I think relying upon Occam's Razor will likely lead to the true explanation.
Team Owner
Joined: Jan 2007
Posts: 29,065
Likes: 1,839
From: cookeville tennessee
Norm,
Not being scanned into the system at pickup is a rare exception and not normal for the UPS system. It allows UPS some leeway if there is an issue with scanning a tag or an issue with the driver's scanner however even then it would be scanned when it makes it to the initial UPS point. It would be a rather amazing coincidence if all of the people waiting for these shipments didn't have a package showing movement because of a UPS issue... I think relying upon Occam's Razor will likely lead to the true explanation.
Not being scanned into the system at pickup is a rare exception and not normal for the UPS system. It allows UPS some leeway if there is an issue with scanning a tag or an issue with the driver's scanner however even then it would be scanned when it makes it to the initial UPS point. It would be a rather amazing coincidence if all of the people waiting for these shipments didn't have a package showing movement because of a UPS issue... I think relying upon Occam's Razor will likely lead to the true explanation.
Again the person I talk with at UPS said unless their scanner had broken, they could be without a job for not scanning the boxes are what ever, ever time a pick up was made. Plus told me that was one way on the scanner to keep up with them on time frame from stop to stop.
He told me again within a very short time from the scan it was in the UPS system. Robert
Racer
Joined: Apr 2014
Posts: 278
Likes: 76
From: Bham
Just emailed him to cancel and refund my money. Was also told by UPS that if their driver picks it up, its scanned. I receive 2-3 packages from UPS each week and as soon as its scanned by the pick up driver, it shows some movement in the system. The 24hrs may have been in the 90s, but its 2016 and the status updates within 1/2 an hour. I sold two things on eBay this week, had the UPS driver pick them up from my house, and both showed picked up status within 10 minutes of him leaving my house. Navtool is just blatantly lying at this point.
Team Owner
Joined: Jan 2007
Posts: 29,065
Likes: 1,839
From: cookeville tennessee
Just emailed him to cancel and refund my money. Was also told by UPS that if their driver picks it up, its scanned. I receive 2-3 packages from UPS each week and as soon as its scanned by the pick up driver, it shows some movement in the system. The 24hrs may have been in the 90s, but its 2016 and the status updates within 1/2 an hour. I sold two things on eBay this week, had the UPS driver pick them up from my house, and both showed picked up status within 10 minutes of him leaving my house. Navtool is just blatantly lying at this point.
On the pick up by what my friend told me also. I am feed up with this crap calling now to get a refund from my card co also now.No real good reason to do people like this.. Robert
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Moderator emeritus
Joined: Jun 2001
Posts: 18,599
Likes: 3,955
From: Jacksonville Florida BWO Dayton, Cincinnati, Bloomsbury NJ, Cincinnati
2015 C7 of the Year Finalist
My order just went to "Picked UP"
Scheduled Delivery Updated To:
Tuesday, 03/29/2016, By End of Day
Last Location:
Staten Island, NY, United States, Thursday, 03/24/2016
Staten Island, NY, United States 03/24/2016 3:51 P.M. Pickup Scan
Elmer
Scheduled Delivery Updated To:
Tuesday, 03/29/2016, By End of Day
Last Location:
Staten Island, NY, United States, Thursday, 03/24/2016
Staten Island, NY, United States 03/24/2016 3:51 P.M. Pickup Scan
Elmer
Last edited by eboggs_jkvl; Mar 24, 2016 at 04:20 PM.
Safety Car
Joined: Sep 2000
Posts: 3,704
Likes: 70
From: Davie Florida
Hey ,Hey ,Hey
Race Director
Joined: Jan 2005
Posts: 13,934
Likes: 4,257
From: NC
I'm glad it's "picked up". That means it was JUST picked up (NOT last night) as the UPS driver scans the bar code immediately. What is it with NavTool? Even when they are actually going to deliver, they lie....
Race Director
Joined: Jan 2005
Posts: 13,934
Likes: 4,257
From: NC
Racer
Joined: Oct 2015
Posts: 402
Likes: 112
From: Matthews NC
Got an email from Vitaliy. He alerted me to the fact that package showed it was picked up. I knew that already but encouraging that I got an email from him.., anyway delivery says Monday , the 28th.
Moderator emeritus
Joined: Jun 2001
Posts: 18,599
Likes: 3,955
From: Jacksonville Florida BWO Dayton, Cincinnati, Bloomsbury NJ, Cincinnati
2015 C7 of the Year Finalist
My screen has a delivery date. Does that mean it is at the hub? The scan time was listed on the UPS tracking site.
Actually? I don't give a damn where it was scanned, when it enters the system or whatever. It appears that the product shipped from the vendor to the shipping company and will get to my house by Tuesday, 3/29.
I can live with that. I'm sure my wounded splitter will like that too.
Elmer
Actually? I don't give a damn where it was scanned, when it enters the system or whatever. It appears that the product shipped from the vendor to the shipping company and will get to my house by Tuesday, 3/29.
I can live with that. I'm sure my wounded splitter will like that too.
Elmer
Race Director
Joined: Jan 2005
Posts: 13,934
Likes: 4,257
From: NC
My screen has a delivery date. Does that mean it is at the hub? The scan time was listed on the UPS tracking site.
Actually? I don't give a damn where it was scanned, when it enters the system or whatever. It appears that the product shipped from the vendor to the shipping company and will get to my house by Tuesday, 3/29.
I can live with that. I'm sure my wounded splitter will like that too.
Elmer
Actually? I don't give a damn where it was scanned, when it enters the system or whatever. It appears that the product shipped from the vendor to the shipping company and will get to my house by Tuesday, 3/29.
I can live with that. I'm sure my wounded splitter will like that too.
Elmer
Thread Starter
Drifting
Joined: Nov 2007
Posts: 1,566
Likes: 72
From: Mooresville NC
St. Jude Donor '08-'09-'10
UPS Update
I also just received an update from UPS. My delivery is scheduled for Monday, 3/28. Just prior to receiving the update, I contacted Master Charge and initiated a chargeback. If the package is delivered on Monday, I will cancel the chargeback.
This has been quite an experience. It would be interesting to know the rest of the story. I am willing to bet that there were not 300 units ordered. Let's hope that they work the way they have been advertised.
Norm
This has been quite an experience. It would be interesting to know the rest of the story. I am willing to bet that there were not 300 units ordered. Let's hope that they work the way they have been advertised.
Norm
Instructor
Joined: Jan 2016
Posts: 101
Likes: 2
I also just received an update from UPS. My delivery is scheduled for Monday, 3/28. Just prior to receiving the update, I contacted Master Charge and initiated a chargeback. If the package is delivered on Monday, I will cancel the chargeback.
This has been quite an experience. It would be interesting to know the rest of the story. I am willing to bet that there were not 300 units ordered. Let's hope that they work the way they have been advertised.
Norm
This has been quite an experience. It would be interesting to know the rest of the story. I am willing to bet that there were not 300 units ordered. Let's hope that they work the way they have been advertised.
Norm