yes Bob, it can be non distructively measured accurately.

 

Specific items they advertise on this crate:

Block: Square and parallel decked, Align honed main bearing bore, Cylinders hone on computer controlled machine to within .0002 straightness and roundness, Cylinders are sonic tested for thickness.

Another thing they advertise...."Dyo tested - shipped with results."

I have no results, and in fact called last week to request them. They were going to fax them, and still haven't recieved them.

And the best....."Comes with a 24 month/24,000 mile warranty." No asterick, no further explantion....nothing. Now the warranty papers did come with the motor, and are specific, but I haven't signed them and sent them in.

 

ok have the mechanic measure the bore and see if that block was bored.....and how much over it is.....also have the cylinder wall thickness measured....and you want this all documented on his letter head and have a cc sent to the Credit Card company resolution center, you don't need to apologize for this after all you pay 18% or something ridiculous for that service so use it. thats a good chunk of change and you don't need to apologize for using a service that you have available to you.

it would be interesting to see if they have any records of the sonic testing that was done...why not ask them for them....they never ran it on a dyno or they would have included the paper work on it....they may have ran it on a test machine to make sure it worked but it was never under a load condtion....but when you nailed it under load the weakness came out

 

I just sent this email to Clarence the "claims specialist".


RE: Case #50337

Mr. Brown,

After taking considerable time pondering this situation, and after careful discussion with my advisor, I have at this time decided to ask for a complete refund. I purchased your product which failed within 1 hour of startup. I followed all the instructions on your sheet diligently and fail to see how I could be the cause of the severe problems associated with this motor. It was obviously a defective build with inferior parts, or installation to fail in this manner.

Today I was able to turn the motor over in order to get the #6 cylinder to drop in order to inspect the bore. It is indeed cracked in at least two different places, and possibly more. I have been very patient, cooperative, and considerate in my dealings with your company, and now expect the same in return.

I wish to receive an immediate refund of the total cost of purchase of this motor, including shipping, and return shipping.

Please respond with your intentions immediately, as I need to call my credit card company to dispute this transaction. I prefer to not get attorney's involved at this point, but I do have counsel if so needed.

Brian C

P.S.: I would also like to note that their is a comprehensive message thread about my experience on an popular auto internet message board that has over 112,000 members. This particular thread now has over 10,000 views, and 360 replies and comments since my initial posting of failure of your product. They, as well as I would like to see an amiable solution to my predicament.

 

 

The geanie is out of the bottle...lets see what happens next.

 

Go for the jugular.

 

ding ding ding the gloves are off

 

Good points Bob, and I failed to include them in my email, but I'm going to shoot another one to Mr. Clarence......

 

I would have waited a bit before sending that message and had the 3rd party inspection done. If they reacted negatively to the results, then it would have been time for hard ball.

 

I thought long and hard on that, but why should I go anymore out of pocket and time at this point? I will get the 3rd party inspection done if necessary.

 

Here is my additional email.....

Mr. Brown,

In addition to my previous email, I wish for you to provide me with the sonic testing done on my block as per you advertisement.

I am also requesting, (for the third time), a copy of the dyno testing which your company also advertises as shipped with the results. I did not receive one, and called last week to request one.

If I may also please ask that you provide me with your mechanics installation instructions for setting the proper ring gap on the Keith Black Piston you installed in my motor.

Thank You,

Brian

 

look at this as if you were protecting your companys money....you would be polite, firm and to the point....you should be expected to do the same due diligence with your own funds.....no need to get verbaly mad with them and its ok to tell them you are very upset and disturbed and upset with money time and effort wasted on this edeavour....keep documentation and if it starts to go south step back, say let me think about this and get the credit card company involved ....and if while negotiating on this you come to a silence.....don't be the first one to talk...let them make the offers and your reply is "let me think about it and talk to my wife about it and i'll get back to you"

 

it looks as the engine was pumping water into the oil from the start to me to make that mess and i do belive that the engine was defective from the start. also i agree that a inspection is the way to go before sending it back, get that documented but you will have to send it back to get any thing from them or your credit card company,no one would ship a replacement without the engine back,if it is documented before sending it back you are covered if that inspection says it was defective when built, i personally think it had a crack in the block to start with,but you need to let them check it out after they deney your claim if they do deney then file with cc, but you need to let them have a chance to inspect it you can always deney the charges if they decline your claim, if you did nothing wrong your inspecter will find out.And no i am not taking the builders side just stating the obvious. And before everone jumps on me ask yourself if you sold this engine to someone you did not know did not see it installed would you send the money back without getting the engine back? keep a cool head until they deney just my thoughts Chico

 

If I sold the motor to him and had actually broke it in and dynoed it then I would be very suprised that it would be my fault. I put it on the dyno made a few full throttle, full load pulls and got the dyno printouts I expected from the motor, then I would expect the motor to be fine after it was installed in a customers car.

Only a couple of things can go wrong at this point, one would be the timing was too advanced and it detonated the crap out of the motor, in which case there would be damage to all cylinders or it over heated.

Now on the other hand I was an internet engine builder and only said I dynoed the motor and I just slapped the motor together without checking any tolerances etc. then I would expect quite a few to blow up, which in my experiece on this forum happens alot more often than not

 

Hells Yeah.

And one more thing, with your next motor... baby it at first! 500 miles before full throttle break in.

 

Why? If the engine is built right, it'll be broken in by the time it reaches operating temperature.

 

Better safe than sorry... A little patients can go a long way at times.

 

Get it inspected by a 3rd party with documentation. Send it back to the builder for their own inspection. In the mean time call your credit card company to get advice on how to file a calim, what the time frame is to file, etc. The time frame to file complaints I believe is 60 days from the date of the charge but don't take my word on it. If they charged your credit card on the date of the order and it took them several weeks to build the engine, a week to ship it, a week to install it, you're running out of time. The credit card banks will usually favor the consumer but you need some proof the item was defective and the seller was not willing to correct the problem. At this point in time you have no idea if they are going to replace/repair it or flat out do nothing.

Get the engine back to them. The engine should be inspected by the builder within a day or two. They should immediately inform you of the results as to whether they are covering it under warranty or not. I feel confident that they are not looking forward to repairing the engine; however, that does not mean they will not do it. Most companies that have a warranty included with their product have the price of the warranty in the sales price. They realize that a small portion of engines will have a problem. They tack on a little extra money with each sale to cover problems when the arise.

 

If something is wrong with the engine, it's going to show up whether you run it easy or hard. My engine builder does a lot of engines for the dirt track guys. Do you think they take it easy for even the first couple miles?