COW Help
Melting Slicks
Joined: Nov 2010
Posts: 2,625
Likes: 195
From: On the east coast we drive until we die
I'm still trying to comprehend how an injured finger warrants radio silence on a business you're trying to run. Did I miss the part where he's addressed the issue he's having with his customers with some sort of eta or is this all just info from forum members who have gotten lucky with any sort of reply from him?
Race Director
Joined: Sep 2007
Posts: 16,557
Likes: 2,104
From: Peoria/Phoenix AZ
C6 of Year Finalist (performance mods) 2019
I'm still trying to comprehend how an injured finger warrants radio silence on a business you're trying to run. Did I miss the part where he's addressed the issue he's having with his customers with some sort of eta or is this all just info from forum members who have gotten lucky with any sort of reply from him?
Pro
Joined: Sep 2016
Posts: 640
Likes: 146
From: Texas
fortunately for me, my heart issue that required 3 stents happened on a friday morning and i could still conduct business on my cell phone until mid-afternoon while waiting for an operating room to open up. I got back to work on monday as if nothing had happened. However, if it would have been a finger injury, that's so serious that i might have missed a month or more before i could use a phone again.
Drifting
Joined: Aug 2008
Posts: 1,494
Likes: 146
From: Saint John's, Florida
I have never dealt with this guy and I will not based on what I have read about him over the years here.
Fool me once, haha laugh at you. Fool me twice, haha laugh at me.
I have dealt with ECS and was happy with what they did for me with my C5 and my 1st C6 but I was not happy with them when they would answer my emails or forum questions about whether or not they were going to be at Carlisle two years ago. Just because you are not going to Carlisle anymore is not a reason to not respond. They did however eventually respond to tell me they werent going like two days before Carlisle.
Anyone out there who owns and runs their own business knows that the business needs to continue even if you are incapacitated. If you care about your business and your customers you do what you have to to keep it going. Maybe it won't be running at 100% but at least it's still running until you can get back to it.
Fool me once, haha laugh at you. Fool me twice, haha laugh at me.
I have dealt with ECS and was happy with what they did for me with my C5 and my 1st C6 but I was not happy with them when they would answer my emails or forum questions about whether or not they were going to be at Carlisle two years ago. Just because you are not going to Carlisle anymore is not a reason to not respond. They did however eventually respond to tell me they werent going like two days before Carlisle.
Anyone out there who owns and runs their own business knows that the business needs to continue even if you are incapacitated. If you care about your business and your customers you do what you have to to keep it going. Maybe it won't be running at 100% but at least it's still running until you can get back to it.
Race Director
Joined: Mar 2011
Posts: 13,262
Likes: 3,150
From: SW Florida
2021 C6 of the Year Finalist - Modified
So, it's been about 3 months since anyone has actually had any contact at all with him ?
I am thinking it has to be one of the 6 following reasons ...
1. He is in jail
2. He died
3. He joined NASA and is on a trip to outer space somewhere
4. He is in a coma
5. He took a boat ride and is now lost at sea (or on some deserted island in the south pacific)
6. He has joined the United States Federal Witness Protection Program
I am thinking it has to be one of the 6 following reasons ...
1. He is in jail
2. He died
3. He joined NASA and is on a trip to outer space somewhere
4. He is in a coma
5. He took a boat ride and is now lost at sea (or on some deserted island in the south pacific)
6. He has joined the United States Federal Witness Protection Program
Instructor
Joined: Jul 2005
Posts: 114
Likes: 0
From: Naples Florida
So, it's been about 3 months since anyone has actually had any contact at all with him ?
I am thinking it has to be one of the 6 following reasons ...
1. He is in jail
2. He died
3. He joined NASA and is on a trip to outer space somewhere
4. He is in a coma
5. He took a boat ride and is now lost at sea (or on some deserted island in the south pacific)
6. He has joined the United States Federal Witness Protection Program
I am thinking it has to be one of the 6 following reasons ...
1. He is in jail
2. He died
3. He joined NASA and is on a trip to outer space somewhere
4. He is in a coma
5. He took a boat ride and is now lost at sea (or on some deserted island in the south pacific)
6. He has joined the United States Federal Witness Protection Program
Premium Supporting Vendor
Joined: Oct 2004
Posts: 23,597
Likes: 1,221
From: Providing the most proven supercharger kits for your C5/6/7 609-752-0321
I have never dealt with this guy and I will not based on what I have read about him over the years here.
Fool me once, haha laugh at you. Fool me twice, haha laugh at me.
I have dealt with ECS and was happy with what they did for me with my C5 and my 1st C6 but I was not happy with them when they would answer my emails or forum questions about whether or not they were going to be at Carlisle two years ago. Just because you are not going to Carlisle anymore is not a reason to not respond. They did however eventually respond to tell me they werent going like two days before Carlisle.
Anyone out there who owns and runs their own business knows that the business needs to continue even if you are incapacitated. If you care about your business and your customers you do what you have to to keep it going. Maybe it won't be running at 100% but at least it's still running until you can get back to it.
Fool me once, haha laugh at you. Fool me twice, haha laugh at me.
I have dealt with ECS and was happy with what they did for me with my C5 and my 1st C6 but I was not happy with them when they would answer my emails or forum questions about whether or not they were going to be at Carlisle two years ago. Just because you are not going to Carlisle anymore is not a reason to not respond. They did however eventually respond to tell me they werent going like two days before Carlisle.
Anyone out there who owns and runs their own business knows that the business needs to continue even if you are incapacitated. If you care about your business and your customers you do what you have to to keep it going. Maybe it won't be running at 100% but at least it's still running until you can get back to it.
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Drifting
Joined: Aug 2008
Posts: 1,494
Likes: 146
From: Saint John's, Florida
Well, I'm glad you were happy with our first tune for you, as far as Carlisle went (I think it was 3 years ago now, but I could be wrong) we literally did not know if we were going until days prior due to the taxing issue and EPA mess going on over there. Sorry if you were not informed clearly enough at the time but to be honest we didn't know either We do appreciate your business though, sorry for any confusion we caused you.
I was happy with your work and I would use you again if needed as long as communication is not an issue.
I understand you had a dilema at the time with Carlisle. Answering my email then with a reason or even we are not yet sure if we are going would have been better than a long no reply Doug.
Apology accepted and I'm sure my situation with you then was an exception, not the rule like some other businesses that cater to the Corvette crowd.
Burning Brakes
Joined: Jul 2010
Posts: 768
Likes: 159
From: Downingtown, PA
It was slow going, but I have my new ECU. Sent Chuck back my old one and we e-mailed back and forth last week and he is preparing several of the programmers to send out this week. Just my experience. I will keep everyone informed when my final part comes in.
Melting Slicks
Joined: Nov 2010
Posts: 2,625
Likes: 195
From: On the east coast we drive until we die
So, it's been about 3 months since anyone has actually had any contact at all with him ?
I am thinking it has to be one of the 6 following reasons ...
1. He is in jail
2. He died
3. He joined NASA and is on a trip to outer space somewhere
4. He is in a coma
5. He took a boat ride and is now lost at sea (or on some deserted island in the south pacific)
6. He has joined the United States Federal Witness Protection Program
7. Just another day as a CoW customer.
I am thinking it has to be one of the 6 following reasons ...
1. He is in jail
2. He died
3. He joined NASA and is on a trip to outer space somewhere
4. He is in a coma
5. He took a boat ride and is now lost at sea (or on some deserted island in the south pacific)
6. He has joined the United States Federal Witness Protection Program
7. Just another day as a CoW customer.
Melting Slicks
Joined: Nov 2010
Posts: 2,625
Likes: 195
From: On the east coast we drive until we die
Well, I'm glad you were happy with our first tune for you, as far as Carlisle went (I think it was 3 years ago now, but I could be wrong) we literally did not know if we were going until days prior due to the taxing issue and EPA mess going on over there. Sorry if you were not informed clearly enough at the time but to be honest we didn't know either We do appreciate your business though, sorry for any confusion we caused you.
Advanced
Joined: Dec 2011
Posts: 66
Likes: 2
From: Debary FL
Recommendation to Chuck: at minimum, hire a secretary for $7.50/ hr to take phone messages, send forum messages and send emails... Not complicated.
Premium Supporting Vendor
Joined: Oct 2004
Posts: 23,597
Likes: 1,221
From: Providing the most proven supercharger kits for your C5/6/7 609-752-0321
PA requires you to collect sales tax for the whole year if you have a booth at the show. So if someone orders a supercharger kit from us and is from PA we would have to charge tax, that's enough money to lose the sale over it. They had a group of guys in "IRS" jackets taking information down of the vendors, all taxes were paid so no fines or anything, but we were told to file for a PA tax ID number. We chose not to come back.
I then tuned in the American Racing booth for a couple of years, but then the EPA came around looking to see if they were installing cats, which they were so again no problem, but Borla was deleting some and got their hand slapped. Between the two it just wasn't worth the trouble anymore. Shame though, we used to have fun there and it was a good show.
Instructor
Joined: Jul 2005
Posts: 114
Likes: 0
From: Naples Florida
I've continued to reach out to Chuck by phone and email nearly every day for the past two weeks asking for a status update, and have yet to receive a response. This is getting quite frustrating. I'll be reaching out to my credit card company shortly here as well if I don't get a response by Monday.
Regardless of how busy somebody is, there's no excuse for ignoring/avoiding a customer for over two weeks when all that is expected is a quick call or a short email to report the status of things and provide a time estimate of when an order will be fulfilled. </rant>
Regardless of how busy somebody is, there's no excuse for ignoring/avoiding a customer for over two weeks when all that is expected is a quick call or a short email to report the status of things and provide a time estimate of when an order will be fulfilled. </rant>
Last edited by Dr. Guaranexx; Sep 27, 2019 at 10:24 AM.
Melting Slicks
Joined: Nov 2010
Posts: 2,625
Likes: 195
From: On the east coast we drive until we die
I've continued to reach out to Chuck by phone and email nearly every day for the past two weeks asking for a status update, and have yet to receive a response. This is getting quite frustrating. I'll be reaching out to my credit card company shortly here as well if I don't get a response by Monday.
Regardless of how busy somebody is, there's no excuse for ignoring/avoiding a customer for over two weeks when all that is expected is a quick call or a short email to report the status of things and provide a time estimate of when an order will be fulfilled. </rant>
Regardless of how busy somebody is, there's no excuse for ignoring/avoiding a customer for over two weeks when all that is expected is a quick call or a short email to report the status of things and provide a time estimate of when an order will be fulfilled. </rant>
Did you track and insure your ECM/TCM when you shipped them? Do you have confirmation they were delivered?
Instructor
Joined: Jul 2005
Posts: 114
Likes: 0
From: Naples Florida
I did have insurance and received signature confirmation that the units were received at his site. I'll be making one last attempt to contact him today and will be contacting the credit card company if I go to his voicemail again.