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** C7 Reported issues and resolutions thread **

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Old Feb 25, 2014 | 11:31 AM
  #1201  
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Originally Posted by lostclimbing
Who said anything about a law suit? But lawyers know more than I do. And, they can probably communicate to the dealership better than I can at this point. Hell, GM wouldn't even approve replacing the bumper. At the very least, parts should be replaced if they don't fit. This is when I sort of lost my composure with the entire ordeal. So what's your deal anyway? Are you some GM mole attempting to discount this as BS to discredit my post? This is GM's flagship vehicle, the NA Car of the Year, right! Such a distinguished award deserves scrutiny, and I think it is appropriate. It's not a corolla. At the very least, the panels should fit as well as their previous generations. But your right, this probably won't go anywhere and will give me nothing but heartburn, but I don't think I should just let the dealership or GM roll me over. I appreciate your concern, though!
PGWAY IS ALWAYS STICKING HIS SARCASTIC COMMENTS WHERE IT IS NOT WANTED. IGNORE HIS ARROGANT COMMENTS. JERK
Old Feb 25, 2014 | 11:34 AM
  #1202  
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This will not end well.
His expectations and attitude will turn off any dealer and Chevrolet.
Attachment 47770462

Last edited by pgway; Apr 1, 2014 at 08:03 AM.
Old Feb 25, 2014 | 11:39 AM
  #1203  
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Originally Posted by mpdugas
Next time you buy a new Chevrolet, take all these experts with you to the dealership; obviously, they have powers of perception beyond the normal mortal.

That way, you won't make any human errors.

Which doesn't absolve GM of anything anyway.

My son and I recently toured the factory, and the museum, to take a look at the Bowling Green process; we were, admittedly, quite impressed.

However, once he reads these threads, perhaps he will think long-and-hard before he buys his Corvette.

I know I will.
You definetely should not be discouraged from purchasing a C7 because of this persons impossible expectations!
I am completely satisfied with my C7 and still can't keep from similing when I drive her! I have had a few minor glitches which GM and my dealer were happy to resolve.
Old Feb 25, 2014 | 12:01 PM
  #1204  
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Originally Posted by Bee attack
PGWAY IS ALWAYS STICKING HIS SARCASTIC COMMENTS WHERE IT IS NOT WANTED. IGNORE HIS ARROGANT COMMENTS. JERK
You seam to be reading them!
Old Feb 25, 2014 | 12:15 PM
  #1205  
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Passenger mirror does not return to normal after back-up. VIN is 8659--delivered on 31 Dec 2013.

Also, how does one find out if there are software updates? Do I need to call the dealer or does GM automatically notify new owners?
Old Feb 25, 2014 | 12:43 PM
  #1206  
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Searched the thread and did not see this issue pop up yet:

Issue: Instrument Cluster Screen turns off while driving.
Resolution: Firmware update/flashing at dealership

Details: While driving on highway 17, the instrument cluster screen on the drivers side goes black. I though the car had turned off while driving on one of the most dangerous roads in CA, quite an unexpected surprise as there are no shoulders and everyone is flying around the blind corners at 60+ MPH. Luckily the car was still on, along with the HUD and infotainment screen. The entire instrument cluster restarted and additional lights flashed on similar to when starting the car. Dealership stated it was a known issue and reflashed the software.
Old Feb 25, 2014 | 01:00 PM
  #1207  
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Originally Posted by Chevy Cust Svc
Hey Lost,

I got your PM and I will be replying to you there too. I have reached out to my internal resources and tomorrow I should have a plan of action. We are getting another set of eyes on your case and concern. Thank you for your patience!

Thanks,

Kelly J.
Chevrolet Customer Care
Thank you Kelly. But if it’s okay with GM, I would rather not go back to the original dealership. They are misleading and a bit dishonest. They told me that when GM gets involved, they have no control over the outcome. This was a flat out lie. The workmanship in the body shop is not desirable, and the relationship between us is not good as a result.

I provided a dealership name in my private message to you. They have a different opinion on the doors and the bumper. I would prefer working on these issues with them in the future, if possible. This is definitely where I will be taking the car for scheduled maintenance. Thanks again for your help.

I just want to say that the 2014 vette is an awesome machine, and is definitely light years ahead of its predecessor. I've made this point clear. I just have some problems with my vette. It’s not every 2014 model. I've looked at several of them, so I know this to be true.
Old Feb 25, 2014 | 01:25 PM
  #1208  
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Originally Posted by Bee attack
PGWAY IS ALWAYS STICKING HIS SARCASTIC COMMENTS WHERE IT IS NOT WANTED. IGNORE HIS ARROGANT COMMENTS. JERK
I see that for sure. For the most part, everyone else has been supportive. I don't think I ever said anything about a lawsuit. Talking to a lawyer and a lawsuit is quite a different matter, and a huge leap (and assumption). Lawyers provide many services; but a lawsuit is the very last option in any conflict. His life must be perfect and has never needed legal consultation
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Old Feb 25, 2014 | 01:38 PM
  #1209  
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Default Best way to fix???

After hitting a small pot hole I noticed that the passenger right rear quarter joint seam has opened. Looking carefully it is obvious that there was insufficient bonding agent or glue to hold it together properly. The dealer called the Field rep ( who should seek a different job ) said since I hit the pot hole it was my fault. ( I am surprised he didn't say .." You started the car so it was your fault" ). His opinion was that the whole quarter must be replaced ( which is 2 pieces that would need to be bonded together anyway). Looking at it now you can see no cracks, chips or any damage because there is none...just a non-glued lap joint.

The dealers body shop says it just needs glue and clamping but I must pay the $150 it would cost. The dealer says his hands are now tied since the area rep has stated the GM will not pay for it. My question what is the best or proper bonding agent or glue to use ... so I can take the 5 minutes and fix it myself. I will seriously think twice before getting another GM ( and that is all I have ever owned since 1963 ).

Again there are no cracks just an open factory lab seam joint which is spreading because of vibration ... recommendations on proper Bonding agent ...epoxy? or special ...if so where can it be gotten.

Old Feb 25, 2014 | 01:45 PM
  #1210  
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Originally Posted by DeputySheriff
After hitting a small pot hole I noticed that the passenger right rear quarter joint seam has opened. Looking carefully it is obvious that there was insufficient bonding agent or glue to hold it together properly. The dealer called the Field rep ( who should seek a different job ) said since I hit the pot hole it was my fault. ( I am surprised he didn't say .." You started the car so it was your fault" ). His opinion was that the whole quarter must be replaced ( which is 2 pieces that would need to be bonded together anyway). Looking at it now you can see no cracks, chips or any damage because there is none...just a non-glued lap joint.

The dealers body shop says it just needs glue and clamping but I must pay the $150 it would cost. The dealer says his hands are now tied since the area rep has stated the GM will not pay for it. My question what is the best or proper bonding agent or glue to use ... so I can take the 5 minutes and fix it myself. I will seriously think twice before getting another GM ( and that is all I have ever owned since 1963 ).

Again there are no cracks just an open factory lab seam joint which is spreading because of vibration ... recommendations on proper Bonding agent ...epoxy? or special ...if so where can it be gotten.

So...what did your insurance company say?
Old Feb 25, 2014 | 01:59 PM
  #1211  
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Default ....they didn't

Originally Posted by l8te apx
So...what did your insurance company say?

With a $500 deductable I will not even submit it. And I certainly will not have a quarter replaced when it is 99.99% perfect except for a dab of glue needed on the lap joint.


Zurich only covers the tires and wheels and they are horrible anyway.
Old Feb 25, 2014 | 03:15 PM
  #1212  
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I am happy with my car and my dealer. The car is under wraps until spring, so I am not obsessing over any problems, yet.

Ralph

Last edited by rponfick; Feb 25, 2014 at 03:20 PM.
Old Feb 25, 2014 | 03:44 PM
  #1213  
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Deputy,
if I'm not mistaken they make a 2 part epoxy. I think it's called "panel bond" or something. it's like $60 when I used it about a year ago. if you don't get a better answer, I can do some research from a paint buddy of mine to give yo uthe proper name. Also, sorry for your situation. that blows. Sometimes I like to carry a ski mask and axe handle!
Old Feb 25, 2014 | 03:46 PM
  #1214  
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oh and you have to have the special gun that squeezes the stuff out.
Old Feb 25, 2014 | 03:47 PM
  #1215  
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Originally Posted by louloumax
Passenger mirror does not return to normal after back-up. VIN is 8659--delivered on 31 Dec 2013.

Also, how does one find out if there are software updates? Do I need to call the dealer or does GM automatically notify new owners?

after reading all these posts about the Dealer "flashing" the cars, I'm concerned about this also. Can someone please advise??
Old Feb 25, 2014 | 03:55 PM
  #1216  
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Originally Posted by Prodago
Deputy,
if I'm not mistaken they make a 2 part epoxy. I think it's called "panel bond" or something. it's like $60 when I used it about a year ago. if you don't get a better answer, I can do some research from a paint buddy of mine to give yo uthe proper name. Also, sorry for your situation. that blows. Sometimes I like to carry a ski mask and axe handle!
I carry more than an ax handle ...
Old Feb 25, 2014 | 03:57 PM
  #1217  
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Default special gun ...

Originally Posted by Prodago
oh and you have to have the special gun that squeezes the stuff out.

I think you are referring to the mixing nozzle on the gun to properly mix the 2 parts. I have used these many times ... they work great.

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To ** C7 Reported issues and resolutions thread **

Old Feb 25, 2014 | 04:34 PM
  #1218  
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Originally Posted by DeputySheriff
I carry more than an ax handle ...
HAHA. it's late and I'm tired, should've caught that with your avatar name!!!
Old Feb 25, 2014 | 06:25 PM
  #1219  
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Seatbelt Issue, 2/24

Not sure anyone else has had an issue with this. Beginning yesterday the driver's side seatbelt tensioner would not give slack under normal driving conditions. In other words, the seatbelt had me pinned in place with no slack or ability to lean forward. Obviously this is more than just uncomfortable, it's dangerous when you need to lean forward to see surrounding traffic, change lanes, etc.

I hope I'm describing this in a way that is clear. Anyone else experienced this problem?
Old Feb 25, 2014 | 09:47 PM
  #1220  
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Originally Posted by DeputySheriff
After hitting a small pot hole I noticed that the passenger right rear quarter joint seam has opened. Looking carefully it is obvious that there was insufficient bonding agent or glue to hold it together properly. The dealer called the Field rep ( who should seek a different job ) said since I hit the pot hole it was my fault. ( I am surprised he didn't say .." You started the car so it was your fault" ). His opinion was that the whole quarter must be replaced ( which is 2 pieces that would need to be bonded together anyway). Looking at it now you can see no cracks, chips or any damage because there is none...just a non-glued lap joint.

The dealers body shop says it just needs glue and clamping but I must pay the $150 it would cost. The dealer says his hands are now tied since the area rep has stated the GM will not pay for it. My question what is the best or proper bonding agent or glue to use ... so I can take the 5 minutes and fix it myself. I will seriously think twice before getting another GM ( and that is all I have ever owned since 1963 ).

Again there are no cracks just an open factory lab seam joint which is spreading because of vibration ... recommendations on proper Bonding agent ...epoxy? or special ...if so where can it be gotten.

Why would that not be covered under the bumper to bumper warranty. Do we have to drive these on perfectly paved race tracks? I agree, that rep should find another profession, or at the very least get some really intense public relations training, or sensitivity training.



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