I don't think VIN 0818 is possible with Dec. 2014 build date - but I could be wrong. My VIN is 2392 built 10/1/13

 

Yes...sorry 12/13/2013 but it is definitely 0818...which I thought was strange as well? Hmmm? Friday the 13th! Great!

 

Mine was built that same week and no problems here..

 

« HVAC Control Head Emergency ModeSpark EV DC Fast Charge System »Blank Touch Screen after Start-up and in Reverse
January 23, 2014
The infotainment touch screen may be blank after start-up and in Reverse, a rearview camera message may be displayed, and there may be Bluetooth® and navigation system conditions on the following models equipped with radio-infotainment system RPOs IO4, IO5, IO6 or RAO (except with RPO UPF):

• 2014 LaCrosse built prior to September 24, 2013

• 2014 Regal built prior to August 26, 2013

• 2013-2014 ATS built prior to September 23, 2013

• 2013-2014 SRX built prior to September 12, 2013

• 2013-2014 XTS built prior to August 21, 2013

• 2014 CTS Sedan (VIN A) built prior to September 23, 2013

• 2014 Corvette built prior to August 5, 2013

• 2014 Impala (VIN 1) (Fig. 9)

• 2014 Silverado 1500 built prior to October 1, 2013

• 2014 Sierra 1500 built prior to October 1, 2013



F09 Impala screen

Fig 9



Some possible Bluetooth conditions include the screen not returning to the Home screen after ending a call, cannot call contact work/mobile number for more than one contact with the same name, and issues concerning speech recognition.



Some navigation conditions include no results found after performing an address search with an incomplete address, the selection of a Point of Interest address delivers a wrong destination position, and the map freezing when panning in the 10k zoom scale.



An updated software calibration has been released to address these conditions.



Update the Human Machine Interface (HMI) module using a USB flash drive and the Service Programming System with the files available on TIS2Web.



TIP: The USB flash drive programming event requires a USB 2.0 flash drive with a minimum capacity requirement of 4 GB. The software downloaded to the USB flash drive can be used to update all applicable vehicles.



After USB programming has been completed, reprogram the HMI module using the Service Programming System with the latest calibrations available on TIS2Web and then clear any DTCs.



TIP: The vehicle modules must go to sleep for five minutes after programming the HMI module. If not, the vehicle may have a blank screen, no sound, no touch response, or the wrong splash screen may appear on the screen. If this happens, turn off the vehicle and wait the required five minutes before starting the vehicle again.



For RPO IO5, there was a production change in the software that changes the Navigation icon display to the Navigation OnStar icon display.

 

Had to have my screen replaced in late December. They had car few days. No Problems now. However, Why they had at the dash apart I had them run a wire thru the defroster vent to plug in my radar detector. Wire tied to ignition. Lot less expensive when they have it apart. Looks great and sits just to left of light sensor.

 

I understand there will be a replacement screen (from a different vender) available at the end of February for those with the display issues. I wonder if the "new" screen is already being installed on the cars coming out of the factory now?

 

Hello!

We would definitely like to look into this further for you! Please shoot us your VIN, and preferred dealer.

Marissa
Chevrolet Customer Care

 

Hi Brett,

What you may be experiencing is tire chatter, which is a normal driving characteristic of the performance vehicle. If you feel as that this is not normal chatter, shoot me a message with your VIN, contact info and dealer. I would be more than happy to schedule an appointment, and look into your situation further.

Marissa
Chevrolet Customer Care

 

Agree,
the tires and the alignment setting make the tires clunk clunk clunk.
It is in the manual.

 

Hey Stein,

Sorry to see you're having some concerns with the fuel door. I see your C7 is at a dealer. We'd like to look further into this situation. Could you please PM you name, contact info, VIN, current mileage and involved dealer?

Terrell
Chevrolet Customer Care

 

This will serve as a placeholder for my issues.

I am so pissed because GM early response team just informed me today they are now washing their hands of my issue.

A teaser is the dealership had my car for a month. They damaged my car worse, didn't fix many issues and severely scratched my hood across the entire upper area.

Oh and the non affiliated body shop the dealership sent my car to fixed my rear hatch paint issues by painting it!!!!

I repeat they painted my plastic hatch interior panel and it now looks like a poor spray paint job with big goobers in the paint.

They ruined the clear on my hood as it is way into the paint and they damaged the paint on my interior dash panel at the lower corner. I now have more vibrations than before.

I will be filing complaints with the DMV on the original dealership not offering to sell me the cooling off period. Filing a complaint with the BBB over both dealerships and GM. I am going to add the story to my YouTube channel documenting everything and all the photos and video and then spreading it through social networking.

They went from a real nice girl who wanted to help me and offering compensation, to having my car at the dealership for a month and turning my case over to someone who didn't even know where my car was to a big take a hike.

GM argued that since I took delivery I owned it with problems and they are no longer interested in fixing it. Wow it just keeps getting worse. This is literally worse than the worst thing I could have ever imagined happening during a new car purchase.

This is not the end.

 

Can't you utilize the Lemon Law and have GM buy back the car?

 

It isn't quite that simple. I don't think lemon law applies to cosmetic issues and rattles.

Assuming I can get in good with my DMV inspector I can have them audit my dealership to see if they offered me a cooling off contract. I would then have to file a Lawsuit against the original selling dealership for not offering to sell me a cooling off contract and then the court can force the dealership to take the car back and refund all my money. The dealership will also get fined by the state for failing the audit inspection.

 

WildVettes
Make every opportunity to ratchet this up to Bowing Green and run it by key decision makers first. It is my opinion that they are making good effort to provide satisfaction.
That failing .....
Your dealer is responsible for paint damage if they sent the car to a 3rd party.
A damaged paint job is a HUGE detriment to the value of your new car. Your car has apparently been damaged due to faulty dealer action amounting to many thousand dollars.
I had almost the exact thing happen to a new Ford.
In most states the Lemon law gives the dealer 3 opportunities to fix your car and place it in "like new" condition. To fix a paint job to "like new condition" requires the entire car be stripped and given a "California paint Job", or equivalent, providing many, many coats under very carefully managed conditions. .... and costing thousands. Dealers will not spring for that.
You may be referred to arbitration as I was .... that finally resulted in three completely unsatisfactory offers from Detroit to have the dealer "repaint", ..... this will never work as you already know as they have neither the skill nor the equipment to provide you with a "new car" paint job.
Failing three times to provide a "new car paint job" .... they must provide you a new car under the Lemon Law ...
I know that this is a bummer and incredible battle to face with an expensive new car ... but, as I mentioned .... start first with the head shed at Bowling Green.
Hope this helps... Good luck!
One last note: When my Ford new car offer finally came through after 8 months I had driven the dealer damaged car 8000 miles. I was required to pay Ford 10 cents per mile, (a bargain) and then I received the next model year car in retribution. I was invited to add any additional "extras" to the new car at invoice price.

 

has to be in the shop for the same'' prob. three times .after that if not fixed the lemon law applies .
but a bit of info.....if you call the bbb number in the back of manuel
you are not talking to the bbb you talking to chevy trying to pass thierself off as such .......good luck

 

Hi WildVettes,

If you could please PM us your SR number, and we further review the resolution offered.

Marissa
Chevrolet Customer Care

 

Where would I get that? I never got an SR number from anyone that called me. I imagine there is one. Can you look it up by VIN number?


The resolution offered was work with the dealership. We are no longer following up on the case because these issues were reported after you took delivery so they really shouldn't be covered anyway. If you have any further issues with the dealership let us know. I have notated your account.

To which I responded you are basically washing your hands of it and now it is up to me to fight with the dealership? The response was yes that is correct.

Sorry our dealership jacked up your new car trying to fix it and made it worse than before. Have a nice day! It must be nice to run a business where you can sell to a customer and then damage their vehicle, wash your hands of the situation, and then when the market responds by not buying your product getting a Government bailout.

I imagine this type of stuff probably contributed to GM getting into financial trouble in the first place.

You guys built an amazing car and then totally and completely failed the customer service test. I was working with Elizabeth and was being VERY NICE. When I picked up my car at the dealership after the service manager told me they would not deliver a car that wasn't 100% perfect and then it was worse than when I dropped it off I stopped being nice.

I am way past the nice point. They had my car for a MONTH and did nothing but cause severe damage I now can't even fix myself.

This was GM touch up on the rear hatch. Not me. Not the dealership. GM putting this on a brand new flagship vehicle. Not repaired.


This too was from GM with the same terrible touchup. Which isn't covered because I didn't notice it an inspection. Apparently according to GM I ran home with my new Stingray chipped the corners, touched them up with offwhite paint and then blamed them for it so it of course isn't covered.


Here are photos of the dealership caused damage.

Painted interior panel. That weird shadowing is different levels of paint coverage. I looks blotchy in day light but it is raining today so I can't get a better picture.


Further proof the hatch was painted and poorly at that. When the Cadillac manager finally got involved when I went down to the dealership Saturday his question was "Who's call was that?" To which I responded "I wish I knew!"


Scratched tail lights from removal to fix the typical third brake light paint goober.


Scratched the lens too.


Scratched the side too


Scratched my door sills


My door panels had white grease or something all over them when delivered. It was also present on the dash in one spot and right here on the corner. The paint is literally sanded off and the corner is jagged now.


The slight darker color in the light reflection is scratching on the rear hatch. It goes from one side to the other.


More hatch scratches


More hatch scratches


Next to the light bulb reflections are these little discolorations that look like hash marks. They are through the clear quite deep and run the whole hood length. If you run your finger along the back you can feel them all. My guess is they opened the hood into something or when they took it off to align something they scratched it laying it down.


Mis-alignment of rear bumper from removal to fix third brake light and interior edge.


I can get better pictures with my DSLR later. Before anyone goes saying they are minor gripes, I can go take pictures of how my wife's $25,000 Elantra's paint and alignment looks. This is unacceptable from a $60,000 car and the dealership is even worse damaging the car trying to fix the problems the car never should have had at all.

Dealership said they inspected door rattle and I quote they wrote "Vehicle operating as designed"

Pay special attention to the service notes on the door rattle. No wonder they couldn't hear a dash rattle. If you can't hear that door rattle you must be deaf.

I promise you I will have a youtube video up to show what "no dash rattle" sounds like.



The a pillar was torn from the factory so they replaced it. When installing the new one the dealer ran something across the top panels scratching it and tearing the a pillar in a small spot.


Weatherstrip on Driver's side. Pretty sure something isn't quite right here.





To give an idea on how I take care of my cars see here. It had 110,000 miles and was 12 years old. It had fewer paint flaws than my C7 now has.

http://forums.corvetteforum.com/c5-g...e-mileage.html



I feel like I am a pretty loyal GM Customer and I am in no way surprised by the dealership. My past experience told me this would happen. I am utterly shocked at how GM handled it on their end washing their hands of it. Here are my other GM vehicles. I can't even count how many firebirds and Camaros my family had growing up. I don't even have pictures of my past cars, but we are almost at 30 now between my wife and I. My wife has purchased numerous new GM vehicles. The Stingray has been my first and probably last. If I am going to end up with a damaged car that is basically used anyway I might as well get it for half off rather than pay retail like I did.




Only thing I had with my suburban in it. I don't know how much better a customer you can possibly hope to get?!?






Now after seeing what the dealership did to my car, who here would feel comfortable taking their car back to them AGAIN to fix it? Which is exactly what I told GM the day before they told me to take a hike and deal with it on my own.

 

Thank you for posting such a detailed post, as it does help our team better understand your current situation. In regards to an SR, if you have worked with anyone from our customer care department, they would document in one and provide it to you. Unfortunately, I cannot look up your VIN as it has not been provided to the social media team.

In order for us to better assist, please private message it to us.

Marissa
Chevrolet Customer Care

 

PM sent.