** C7 Reported issues and resolutions thread **
Melting Slicks
Joined: Aug 2004
Posts: 2,149
Likes: 1,349
From: Big D Dallas TEXAS
My 2014 C7 Z51. Issues & observations
Carbon Fiber interior roof insert panel was sagging. The glue was not holding it up and it looked and felt cheap compared to the entire interior. I took it to my upholstery shop and they covered it in black Napa leather. Looks great bad thing it cost me $$, but I know it was done correctly.
Potential issues with paint around the center brake light on rear bumper.
Be very careful when putting stuff in the trunk. Do not put any pressure on the center top portion of your spoiler/rear bumper. Issue: If you put any pressure on top of your bumper it will cause the 3rd center brake light assembly to cut the bumper paint. Once the paint is compromised it will eventually get worse. if you ever clean the car with a pressure washer you know how bad that outcome could be. Reasons: The rear bumper panel is made from a polyurethane material that flexes with pressure. Tail light assembly is made of hard plastic and the painted polyurethane panel will lose that battle every time. GM could add a thin gasket or foam tape so the sharp plastic doesn't cut the paint when pressure is put on the rear.. Resolution: Don't put pressure on the rear top side of bumper/spoiler above the 3rd brake light. Remove the brake light assembly and put a thin foam gasket or tape around the lower portion.. Once the weather improves in Dallas I will remove and add foam tape to protect the paint. I am not sure GM is aware of this issue and if a dealer would know how or care to resolve it...
Carbon Fiber interior roof insert panel was sagging. The glue was not holding it up and it looked and felt cheap compared to the entire interior. I took it to my upholstery shop and they covered it in black Napa leather. Looks great bad thing it cost me $$, but I know it was done correctly.
Potential issues with paint around the center brake light on rear bumper.
Be very careful when putting stuff in the trunk. Do not put any pressure on the center top portion of your spoiler/rear bumper. Issue: If you put any pressure on top of your bumper it will cause the 3rd center brake light assembly to cut the bumper paint. Once the paint is compromised it will eventually get worse. if you ever clean the car with a pressure washer you know how bad that outcome could be. Reasons: The rear bumper panel is made from a polyurethane material that flexes with pressure. Tail light assembly is made of hard plastic and the painted polyurethane panel will lose that battle every time. GM could add a thin gasket or foam tape so the sharp plastic doesn't cut the paint when pressure is put on the rear.. Resolution: Don't put pressure on the rear top side of bumper/spoiler above the 3rd brake light. Remove the brake light assembly and put a thin foam gasket or tape around the lower portion.. Once the weather improves in Dallas I will remove and add foam tape to protect the paint. I am not sure GM is aware of this issue and if a dealer would know how or care to resolve it...
Last edited by fasttoys; Feb 4, 2014 at 06:21 AM.
Racer
Joined: Aug 2013
Posts: 400
Likes: 1
Because I told GM before I took my car to any of their dealerships I didn't want to take it there because I was afraid they were going to mess it up.
They assured me they would make sure it was done right. Then when the dealership did exactly what I said they were going to do GM backs off.
Comparing someone upset that GM didn't deliver a car that was as good as a $25,000 Elantra for $60,000 and then recommended they take their car to one of their terrible dealers that does $1000s in damage to a crying child is just plain stupid. I wish I had your kind of money where I just didn't care about not keeping your word and could just laugh off $1000s in damage.
"You damaged my car? Hahaha no problem here is a couple thousand more...try again"
They assured me they would make sure it was done right. Then when the dealership did exactly what I said they were going to do GM backs off.
Comparing someone upset that GM didn't deliver a car that was as good as a $25,000 Elantra for $60,000 and then recommended they take their car to one of their terrible dealers that does $1000s in damage to a crying child is just plain stupid. I wish I had your kind of money where I just didn't care about not keeping your word and could just laugh off $1000s in damage.
"You damaged my car? Hahaha no problem here is a couple thousand more...try again"
You accepted delivery!
You took the car to a dealer you had no faith in!
Hire an attorney and take the dealer to court if you have the evidence!
WTF do you want?
Would someone get this crying baby a pacifer so we can move on?
Le Mans Master
Joined: Apr 2012
Posts: 6,956
Likes: 4,814
From: Camden SC
My 2014 C7 Z51. Issues & observations
Carbon Fiber interior roof insert panel was sagging. The glue was not holding it up and it looked and felt cheap compared to the entire interior. I took it to my upholstery shop and they covered it in black Napa leather. Looks great bad thing it cost me $$, but I know it was done correctly.
Potential issues with all bumper paint around the center brake light.
Be very careful when putting stuff in the trunk. Do not put any pressure on the center top portion of your spoiler/rear bumper. Issue: If you put any pressure on top of your bumper it will cause the 3rd center brake light assembly to cut the bumper paint. Once the paint is compromised it will eventually get worse. if you ever clean the car with a pressure washer you know how bad that outcome could be. Reasons: Car rear bumper panel is made from a polyurethane material and the bumper flexes with pressure. Tail light assembly is hard plastic and the soft painted polyurethane will lose that battle every time. GM could add a thin gasket or foam tape so the sharp plastic doesn't cut the paint. Resolution: Don't ever put pressure on the rear top side of bumper or spoiler above the 3rd brake light. Remove the brake light assembly and put a thin foam gasket or tape around the lower portion.. I will do this once the weather in N-Texas goes north of 65. Not sure GM is aware of this issue and if a dealer would know how or care to resolve it...
Carbon Fiber interior roof insert panel was sagging. The glue was not holding it up and it looked and felt cheap compared to the entire interior. I took it to my upholstery shop and they covered it in black Napa leather. Looks great bad thing it cost me $$, but I know it was done correctly.
Potential issues with all bumper paint around the center brake light.
Be very careful when putting stuff in the trunk. Do not put any pressure on the center top portion of your spoiler/rear bumper. Issue: If you put any pressure on top of your bumper it will cause the 3rd center brake light assembly to cut the bumper paint. Once the paint is compromised it will eventually get worse. if you ever clean the car with a pressure washer you know how bad that outcome could be. Reasons: Car rear bumper panel is made from a polyurethane material and the bumper flexes with pressure. Tail light assembly is hard plastic and the soft painted polyurethane will lose that battle every time. GM could add a thin gasket or foam tape so the sharp plastic doesn't cut the paint. Resolution: Don't ever put pressure on the rear top side of bumper or spoiler above the 3rd brake light. Remove the brake light assembly and put a thin foam gasket or tape around the lower portion.. I will do this once the weather in N-Texas goes north of 65. Not sure GM is aware of this issue and if a dealer would know how or care to resolve it...
Intermediate
Joined: Jan 2014
Posts: 26
Likes: 2
From: Farmington CT
BG had my car in Nashville for a month for QC and delivered a paint touched up, misaligned, rattle box. All issues that should have been dealt with prior to delivery.
GM contacted me because of my poor survey response and assured me taking it to the dealer would make me happy when I told them specifically it made me nervous having someone learn how to work on Stingrays with my car. If BG can't get it right and they build them then what hope does a dealer have?
They assured me they would get me taken care of with both an as promised car in perfect condition and a financial compensation for the inconvenience. All stated by Elizabeth who called me. Then once I listen to her and take my car to a dealership my car is damaged from incompetence which I knew would happen, and GM backs out of their commitment to deliver me a perfect car or a financial compensation for the inconvenience and tells me to deal with the dealership they recommended I go to.
To me that sounds like some really poor business practices.
The fact remains that had BG produced the car without issue then my car never would have been at an incompetent dealership to begin with.
Oh and did I mention they had my car from December 31st -Jan 25th and delivered it back in worse shape than I gave it to them?
GM contacted me because of my poor survey response and assured me taking it to the dealer would make me happy when I told them specifically it made me nervous having someone learn how to work on Stingrays with my car. If BG can't get it right and they build them then what hope does a dealer have?
They assured me they would get me taken care of with both an as promised car in perfect condition and a financial compensation for the inconvenience. All stated by Elizabeth who called me. Then once I listen to her and take my car to a dealership my car is damaged from incompetence which I knew would happen, and GM backs out of their commitment to deliver me a perfect car or a financial compensation for the inconvenience and tells me to deal with the dealership they recommended I go to.
To me that sounds like some really poor business practices.
The fact remains that had BG produced the car without issue then my car never would have been at an incompetent dealership to begin with.
Oh and did I mention they had my car from December 31st -Jan 25th and delivered it back in worse shape than I gave it to them?
Drifting
Joined: Jul 2007
Posts: 1,454
Likes: 4
From: Massapequa NY
Not sure what you mean by safety issues? I empathize with those having problems with their car. Mine was delivered the first week in October and has no paint, interior, rattles issues etc. The car is amazing. When I have had questions, the dealer, other forum members and Chevy Customer Care have been quick to answer them. As usual the silent majority will seldom say much!
....I suggest all having on going problems and not able to get resolution here with the help of gm Csr's in this thread try calling or emailing Bowling Green yourself try to get to the plant, managers staff and calmly explain the situation with your car....I'm sure they will put you in touch with the right people for resolution!
Racer
Joined: Sep 2005
Posts: 423
Likes: 50
From: Yopper of 52'yrs presently reside in WI Wisconsin
Hi Stein,
I am sorry if we did not see your other posts. We do try not to bother this thread too often as it is a place for y'all to talk about your concerns. I only jump on here when something is addressed to one of us specifically. Sorry!
Please send us a PM with your information so that we can get into contact with your dealership. I want to get this concern addressed prior to her departure from the dealership. I am assuming that you have here there for the winter.
Thanks for reaching out to us!
Kelly J.
Chevrolet Customer Care
I am sorry if we did not see your other posts. We do try not to bother this thread too often as it is a place for y'all to talk about your concerns. I only jump on here when something is addressed to one of us specifically. Sorry!
Please send us a PM with your information so that we can get into contact with your dealership. I want to get this concern addressed prior to her departure from the dealership. I am assuming that you have here there for the winter.
Thanks for reaching out to us!
Kelly J.
Chevrolet Customer Care
Thank you PM sent.
Former Vendor
Joined: Apr 2012
Posts: 9,270
Likes: 81
From: Riverside CA
St. Jude Donor '12
As a former dealership Service Manager I can tell you that from the viewpoint of the dealership and GM you are being perceived as to much of a "Hot Mess" to ever be placated. Until you narrow your focus on precisely addressing which vehicle issues are critical to you...and which you may have to accept...they are viewing you as someone who they may never be able to satisfy. Bottom line is you may be upset but until you leave the caustic rhetoric out of the equation you are part of the problem and not the solution. I'm guessing, that they think no matter what they do, in the long run you won't be happy without a total replacement vehicle?
The service manager at the dealership promised I would not have a vehicle that was not perfect delivered.
The work they did on some of the car is great. I told them that but having two things fixed and damaging more things is unacceptable.
I will be happy when the expectations GM and the service manager set with me are met.
I have no doubt GM is thinking what you are saying but the reality is none of this would have happened if the QC at the factory made sure the car was right.
I don't think expecting my Corvette not to rattle and be quiet like my wife's SRX is not unreasonable. They can do it.
I don't think expecting a new car that is supposed to be a top model to not have missed aligned panels and paint repairs from the factory when my $25,000 Elantra produced in much higher quantities doesn't have them is unreasonable. It is sloppy.
I am not complaining about the terrible orange peel as I understand it is a mass produced car and they all have them to an extent.
GM does have control over how their dealership's behave and they do have control over not shipping cars with issues and "seeing what happens".
If they weren't going to resolve the issues then they should have never followed up and set any expectations of repair or financial compensation.
Do what you said you are going to do and I am happy. Very simple.
Last edited by WildVettes; Feb 2, 2014 at 02:41 PM.
Former Vendor
Joined: Apr 2012
Posts: 9,270
Likes: 81
From: Riverside CA
St. Jude Donor '12
Just keep bashing GM for your own lack of judgement!
You accepted delivery!
You took the car to a dealer you had no faith in!
Hire an attorney and take the dealer to court if you have the evidence!
WTF do you want?
Would someone get this crying baby a pacifer so we can move on?
You accepted delivery!
You took the car to a dealer you had no faith in!
Hire an attorney and take the dealer to court if you have the evidence!
WTF do you want?
Would someone get this crying baby a pacifer so we can move on?
Obviously you can't wrap your head around why I would present the issues and follow up in a public forum like this so I am not going to attempt to explain it to you.
GM is aware and I have not posted anything fabricated. I will continue to post "reported issues and resolutions" so others looking to potentially spend their hard earned money on a vehicle will have proper expectations set on what they may experience.
Have a good day!
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Brett Foote
E-Ray, 3LZ, ZER, LIFT
Joined: Sep 2007
Posts: 35,106
Likes: 12,446
From: NE South Carolina
Have had my C7 coupe from the 1st week in October. Mine still does the same thing. Some have said it is the “stiff” seal and it will get better-maybe! Mine hasn’t yet, although I seldom try by slamming. Here is my workaround and it works every time with very little force. If you’re getting out of the car and then getting into the hatch, leave your door open and close the hatch 1st, bet it takes little force! If you’re getting into the hatch as your about to enter the car, open the door 1st. Not as convenient but it works! I can’t even push on mine without watching the hatch bend-so I don’t do it! Just not enough of a vent without a door open. Not sure if the vert is the same, but worth a try.
Last edited by JerryU; Feb 2, 2014 at 06:58 PM.
Le Mans Master
Joined: Apr 2012
Posts: 6,956
Likes: 4,814
From: Camden SC
Have had my C7 coupe from the 1st week in October. Mine still does the same thing. Some have said it is the “stiff” seal and it will get better-maybe! Mine hasn’t yet, although I seldom try by slamming. Here is my workaround and it works every time with very little force. If you’re getting out of the car and then getting into the hatch, leave your door open and close the hatch 1st, bet it takes little force! If you’re getting into the hatch as your about to enter the car, open the door 1st. Not as convenient but it works! I can’t even push on mine without watching the hatch bend-so I don’t do it! Just not enough of a vent without a door open. Not sure if the vert is the same, but worth a try.
Racer
Joined: Apr 2010
Posts: 451
Likes: 27
From: Prescott AZ
I was contacted by GM and promised the vehicle would be repaired to my expectations.
The service manager at the dealership promised I would not have a vehicle that was not perfect delivered.
The work they did on some of the car is great. I told them that but having two things fixed and damaging more things is unacceptable.
I will be happy when the expectations GM and the service manager set with me are met.
I have no doubt GM is thinking what you are saying but the reality is none of this would have happened if the QC at the factory made sure the car was right.
I don't think expecting my Corvette not to rattle and be quiet like my wife's SRX is not unreasonable. They can do it.
I don't think expecting a new car that is supposed to be a top model to not have missed aligned panels and paint repairs from the factory when my $25,000 Elantra produced in much higher quantities doesn't have them is unreasonable. It is sloppy.
I am not complaining about the terrible orange peel as I understand it is a mass produced car and they all have them to an extent.
GM does have control over how their dealership's behave and they do have control over not shipping cars with issues and "seeing what happens".
If they weren't going to resolve the issues then they should have never followed up and set any expectations of repair or financial compensation.
Do what you said you are going to do and I am happy. Very simple.
The service manager at the dealership promised I would not have a vehicle that was not perfect delivered.
The work they did on some of the car is great. I told them that but having two things fixed and damaging more things is unacceptable.
I will be happy when the expectations GM and the service manager set with me are met.
I have no doubt GM is thinking what you are saying but the reality is none of this would have happened if the QC at the factory made sure the car was right.
I don't think expecting my Corvette not to rattle and be quiet like my wife's SRX is not unreasonable. They can do it.
I don't think expecting a new car that is supposed to be a top model to not have missed aligned panels and paint repairs from the factory when my $25,000 Elantra produced in much higher quantities doesn't have them is unreasonable. It is sloppy.
I am not complaining about the terrible orange peel as I understand it is a mass produced car and they all have them to an extent.
GM does have control over how their dealership's behave and they do have control over not shipping cars with issues and "seeing what happens".
If they weren't going to resolve the issues then they should have never followed up and set any expectations of repair or financial compensation.
Do what you said you are going to do and I am happy. Very simple.
I IMO it is a known that foreign car manufactures have better quality workmanship ( Toyota, Lexus, Hyundai , VW etc. ) then American made cars. I have own both and their is a difference. I think if any car maker produces a car it should be QC to be right.If something is obviously bad planning then they should correct it. What is wrong for asking for what you paid for? Give the guy a break, maybe it all those employees drinking and smoking pot during their breaks. If Americans don't take pride in what they produce whose fault is it? The buyer. Please...
Racer
Joined: Aug 2013
Posts: 400
Likes: 1
My issue will be resolved one way or another.
Obviously you can't wrap your head around why I would present the issues and follow up in a public forum like this so I am not going to attempt to explain it to you.
GM is aware and I have not posted anything fabricated. I will continue to post "reported issues and resolutions" so others looking to potentially spend their hard earned money on a vehicle will have proper expectations set on what they may experience.
Have a good day!
Obviously you can't wrap your head around why I would present the issues and follow up in a public forum like this so I am not going to attempt to explain it to you.
GM is aware and I have not posted anything fabricated. I will continue to post "reported issues and resolutions" so others looking to potentially spend their hard earned money on a vehicle will have proper expectations set on what they may experience.
Have a good day!
Last edited by pgway; Apr 1, 2014 at 08:03 AM.
Racer
Joined: Aug 2013
Posts: 400
Likes: 1
I IMO it is a known that foreign car manufactures have better quality workmanship ( Toyota, Lexus, Hyundai , VW etc. ) then American made cars. I have own both and their is a difference. I think if any car maker produces a car it should be QC to be right.If something is obviously bad planning then they should correct it. What is wrong for asking for what you paid for? Give the guy a break, maybe it all those employees drinking and smoking pot during their breaks. If Americans don't take pride in what they produce whose fault is it? The buyer. Please...
"maybe it all those employees drinking and smoking pot during their breaks"
Melting Slicks
Joined: Apr 2005
Posts: 2,045
Likes: 4
From: Yorktown VA
NCM Sinkhole Donor
I recall a few of those comments. There was apparently a rear end that got out without fluid, which as I understand it is supposed to be filled by the vendor. GM had cars delivered after that was found checked by the dealer. Don't recall the issue with rev matching and I use it all the time. Can't understand how an engine rev match would cause something like that, but whatever.
I did and still see a lot of new owners talking about what GM calls “chatter” when turning sharp with cold tires and thinking it was caused by the rear end, it is not. Must admit, the short statement made in the Owner's Manual doesn't make you feel better when first encountered! I think they should have included something that detailed why it occurs, i.e. like they designed the car for high performance and suggest an easy partial solution of not turning as sharply at very slow speeds when the tires are cold, as when parking.
I did and still see a lot of new owners talking about what GM calls “chatter” when turning sharp with cold tires and thinking it was caused by the rear end, it is not. Must admit, the short statement made in the Owner's Manual doesn't make you feel better when first encountered! I think they should have included something that detailed why it occurs, i.e. like they designed the car for high performance and suggest an easy partial solution of not turning as sharply at very slow speeds when the tires are cold, as when parking.
http://www.autonews.com/article/2013...#axzz2lCHgoLD4
Race Director
Joined: Aug 2000
Posts: 14,860
Likes: 3
From: 96598
the same at a fiat plant. AND they have been caught on video
doing exactly what the poster says. Most Corvette workers will
never own a corvette and probably could care less if your
happy with your car. I had numerous corvettes and they
have to be one of the lowest quality control cars seen.
All my truck have had fewer issue than a vette for less money.
People take corvette problems since that is a corvette. You
expected them.
Former Vendor
Joined: Apr 2012
Posts: 9,270
Likes: 81
From: Riverside CA
St. Jude Donor '12
I IMO it is a known that foreign car manufactures have better quality workmanship ( Toyota, Lexus, Hyundai , VW etc. ) then American made cars. I have own both and their is a difference. I think if any car maker produces a car it should be QC to be right.If something is obviously bad planning then they should correct it. What is wrong for asking for what you paid for? Give the guy a break, maybe it all those employees drinking and smoking pot during their breaks. If Americans don't take pride in what they produce whose fault is it? The buyer. Please...
What's funny is if you do a search of his older posts you can see him bashing on GM but now he had a "Hallelujah" moment and decided every single thing they do is perfect.
Or maybe there is another motive? Hmmmmm
Racer
Joined: Aug 2013
Posts: 400
Likes: 1
you aren't going to be able to reason with him because all he is looking for is attention. The best thing to do is ignore him.
What's funny is if you do a search of his older posts you can see him bashing on gm but now he had a "hallelujah" moment and decided every single thing they do is perfect.
Or maybe there is another motive? Hmmmmm
What's funny is if you do a search of his older posts you can see him bashing on gm but now he had a "hallelujah" moment and decided every single thing they do is perfect.
Or maybe there is another motive? Hmmmmm
Last edited by pgway; Apr 1, 2014 at 08:03 AM.
Former Vendor
Joined: Apr 2012
Posts: 9,270
Likes: 81
From: Riverside CA
St. Jude Donor '12
I received a call today from the Early Response Team.
I spoke with Sharon and she was great. Very nice and even used empathy statements which is awesome.
She didn't make any promises but she said she is going to spend some time researching local dealerships and contacting her Corvette area point of contact and seeing what they can do to get my car repaired.
She made no promises that she would be able to get me into a different dealership but said she would do what she could. I can understand that.
I will have another update on Thursday and will keep you posted on what happens and I will update my issues with any changes.
Thank you Social Media team for forwarding my complaint to the necessary people. Hopefully my issue gets resolved.
I spoke with Sharon and she was great. Very nice and even used empathy statements which is awesome.
She didn't make any promises but she said she is going to spend some time researching local dealerships and contacting her Corvette area point of contact and seeing what they can do to get my car repaired.
She made no promises that she would be able to get me into a different dealership but said she would do what she could. I can understand that.
I will have another update on Thursday and will keep you posted on what happens and I will update my issues with any changes.
Thank you Social Media team for forwarding my complaint to the necessary people. Hopefully my issue gets resolved.
Racer
Joined: Aug 2013
Posts: 400
Likes: 1
i received a call today from the early response team.
I spoke with sharon and she was great. Very nice and even used empathy statements which is awesome.
She didn't make any promises but she said she is going to spend some time researching local dealerships and contacting her corvette area point of contact and seeing what they can do to get my car repaired.
She made no promises that she would be able to get me into a different dealership but said she would do what she could. I can understand that.
I will have another update on thursday and will keep you posted on what happens and i will update my issues with any changes.
Thank you social media team for forwarding my complaint to the necessary people. Hopefully my issue gets resolved.
I spoke with sharon and she was great. Very nice and even used empathy statements which is awesome.
She didn't make any promises but she said she is going to spend some time researching local dealerships and contacting her corvette area point of contact and seeing what they can do to get my car repaired.
She made no promises that she would be able to get me into a different dealership but said she would do what she could. I can understand that.
I will have another update on thursday and will keep you posted on what happens and i will update my issues with any changes.
Thank you social media team for forwarding my complaint to the necessary people. Hopefully my issue gets resolved.
Last edited by pgway; Apr 1, 2014 at 08:03 AM.