** C7 Reported issues and resolutions thread **
Pro
Joined: Dec 2004
Posts: 662
Likes: 41
From: LI NY
St. Jude Donor '06
Update on post #322.
Driver's seat has been removed from the car. It has multiple problems. I have always thought the seat did not recline as much as it should and they feel there is a mechanism problem as well as switch problems in the seat. Worst case will be that it needs a new driver's seat!
Driver's seat has been removed from the car. It has multiple problems. I have always thought the seat did not recline as much as it should and they feel there is a mechanism problem as well as switch problems in the seat. Worst case will be that it needs a new driver's seat!
Last edited by Periokid; Nov 7, 2013 at 01:41 PM.
Instructor
Joined: Oct 2013
Posts: 210
Likes: 1
From: Royal Palm Beach FL
Update
I dropped my car back off at dealer yesterday, 10-31-13, to have a Chevy field engineer diagnose the issue. They have decided to replace the information unit again with a new unit. They are expecting the unit to arrive next Tuesday. I will get the car back Tuesday or Wednesday of next wk. I hate not having my car, but the engineer didn't want me to take it. I'll give another update when I get it back. I have also added to the work order to have the rear diff checked and the tire temperature checked. Mine always reads warm. It never reads hot or cold.
Thanks
I dropped my car back off at dealer yesterday, 10-31-13, to have a Chevy field engineer diagnose the issue. They have decided to replace the information unit again with a new unit. They are expecting the unit to arrive next Tuesday. I will get the car back Tuesday or Wednesday of next wk. I hate not having my car, but the engineer didn't want me to take it. I'll give another update when I get it back. I have also added to the work order to have the rear diff checked and the tire temperature checked. Mine always reads warm. It never reads hot or cold.
Thanks
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
Intermediate
Joined: Oct 2013
Posts: 43
Likes: 0
Update…
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
Instructor
Joined: Oct 2013
Posts: 210
Likes: 1
From: Royal Palm Beach FL
Advanced
Joined: Mar 2013
Posts: 54
Likes: 0
Update…
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
You are in Florida -- something for you to think about --
"You may qualify for relief under the Florida Lemon Law if during your first 2 years of ownership:
..... You provided the manufacturer, through its dealers, with at least 3 opportunities to repair a defect or non-conformity in your vehicle that substantially impairs the vehicle’s use, value, or safety; or
" Your vehicle was out of service for 15 more days"
See www.yourlemonlawrights.com/Florida
HerbE
Burning Brakes
Joined: Aug 2013
Posts: 817
Likes: 34
I have a strange one that nobody else seems to have. The know that dims the gauges and turns on the inside light does nothing on my car. Some else, which is probably related, is that my displays and gauges are bright all of the time. They never dim, ever. I guess this is okay since I avoid having the dimming at dawn and dusk like everybody else is complaining about 
.
.
Intermediate
Joined: Oct 2013
Posts: 43
Likes: 0
Update…
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
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Intermediate
Joined: Oct 2013
Posts: 43
Likes: 0
Don't mean to
Spoil your fun. It's a great car. Really. Not everyone is having issues. And I'm sure the issues will be resolved. In fact I'm sure some already have. All cars have issues. The question is how fast GM reacts
Spoil your fun. It's a great car. Really. Not everyone is having issues. And I'm sure the issues will be resolved. In fact I'm sure some already have. All cars have issues. The question is how fast GM reacts
Instructor
Joined: Oct 2013
Posts: 134
Likes: 1
From: McAllen Texas
I was waiting to see if a car popped up with the options i wanted but no luck yet. I think I'm going to have to order one (just like the one in your avatar) and wait. ...Hopefully most of these problems are solved by that time.
Intermediate
Joined: Oct 2013
Posts: 43
Likes: 0
So you want torch red with black wheels and mirrors and carbon roof? I love that combo
Racer
Joined: Apr 2013
Posts: 262
Likes: 0
From: Lake Worth Florida
VIN 1719 update, 1935 miles: Brought to the dealer for two things. Vehicle pulls to the right at any speed, and NPP does not seem to be working properly as around 25mph in 3/4 gear it sounds like a rag has been sucked into the exhaust in both A6 and paddle mode. Regional engineer came in and realigned car within specs but as far to the edge as they could to attempt to fix the pull, this was done after ruling out a radial tire wear issue. Test drove and vehicle still pulls. Checked computer in reference to NPP and discovered nothing. Engineer stated he agrees sound is not normal, and that pull is unacceptable. Checked his databases and no record of other cars doing this. Asked for a couple of weeks to do research and gave guarantee that if alignment issues cause uneven tire wear that my first replacement set will be at no charge.
Advanced
Joined: Jul 2005
Posts: 66
Likes: 0
From: Coral Springs FL
Maybe push for replacement of the front two tires. Construction defect in a tire can result in vehicle pulling with no obvious indication of abnormal wear.
Pete
Pete
VIN 1719 update, 1935 miles: Brought to the dealer for two things. Vehicle pulls to the right at any speed, and NPP does not seem to be working properly as around 25mph in 3/4 gear it sounds like a rag has been sucked into the exhaust in both A6 and paddle mode. Regional engineer came in and realigned car within specs but as far to the edge as they could to attempt to fix the pull, this was done after ruling out a radial tire wear issue. Test drove and vehicle still pulls. Checked computer in reference to NPP and discovered nothing. Engineer stated he agrees sound is not normal, and that pull is unacceptable. Checked his databases and no record of other cars doing this. Asked for a couple of weeks to do research and gave guarantee that if alignment issues cause uneven tire wear that my first replacement set will be at no charge.
Instructor
Joined: Oct 2013
Posts: 210
Likes: 1
From: Royal Palm Beach FL
Update…
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
They installed the third information unit today. It is doing the same thing as the first two. Chevrolet's field engineer no showed on my dealer today so chevy technical support told them they could not continue to work on the car. I've owned the car for 34 days now. It has been in the dealer's shop for 16 DAYS now. This is getting frustrating. Now they will need to wait for field engineer to show up so he can try to figure out what is wrong. Then they will order parts. So far it's taken 5 days plus for each part to show up. Then they will need to wait for engineer to show back up so they can see if it's fixed. This is a nightmare!!! I'm starting to get a little angry. My dealer is doing all they can, but I don't feel like Chevy is all that concerned.
This morning I stopped by the dealership. I have to admit I was out of patients and ready to make some noise! To my surprise before I could start they told me my car was fixed. So the issue was not any of the three information units that were in the car. The issue was that the bezel around the information unit was making contact with the screen and causing it to go crazy. They have shimmed the bezel so it won't make contact with screen, per chevy dealer technical support. I'll be picking the car up today around 4pm. I'll keep you posted if this fixes the issue. For those of you have issues with screen this maybe the cause. Thanks for being supportive during this ordeal. I hope she is good to go now.
Thanks
Le Mans Master
Joined: Jan 2009
Posts: 6,683
Likes: 1,245
From: NYC
2015 C7 of the Year Finalist
Update…
This morning I stopped by the dealership. I have to admit I was out of patients and ready to make some noise! To my surprise before I could start they told me my car was fixed. So the issue was not any of the three information units that were in the car. The issue was that the bezel around the information unit was making contact with the screen and causing it to go crazy. They have shimmed the bezel so it won't make contact with screen, per chevy dealer technical support. I'll be picking the car up today around 4pm. I'll keep you posted if this fixes the issue. For those of you have issues with screen this maybe the cause. Thanks for being supportive during this ordeal. I hope she is good to go now.
Thanks
This morning I stopped by the dealership. I have to admit I was out of patients and ready to make some noise! To my surprise before I could start they told me my car was fixed. So the issue was not any of the three information units that were in the car. The issue was that the bezel around the information unit was making contact with the screen and causing it to go crazy. They have shimmed the bezel so it won't make contact with screen, per chevy dealer technical support. I'll be picking the car up today around 4pm. I'll keep you posted if this fixes the issue. For those of you have issues with screen this maybe the cause. Thanks for being supportive during this ordeal. I hope she is good to go now.
Thanks
Melting Slicks
Joined: Dec 2009
Posts: 3,213
Likes: 17
VIN 1719 update, 1935 miles: Brought to the dealer for two things. Vehicle pulls to the right at any speed, and NPP does not seem to be working properly as around 25mph in 3/4 gear it sounds like a rag has been sucked into the exhaust in both A6 and paddle mode. Regional engineer came in and realigned car within specs but as far to the edge as they could to attempt to fix the pull, this was done after ruling out a radial tire wear issue. Test drove and vehicle still pulls. Checked computer in reference to NPP and discovered nothing. Engineer stated he agrees sound is not normal, and that pull is unacceptable. Checked his databases and no record of other cars doing this. Asked for a couple of weeks to do research and gave guarantee that if alignment issues cause uneven tire wear that my first replacement set will be at no charge.
Instructor
Joined: Sep 2012
Posts: 143
Likes: 53
Heating
Pretty sure same issue here! Vin 1356....but again still not sure....not really that cold yet but on a few chilly am's the temp setting had to be constantly played with maintain a comfortable temp in car....will report back in a few weeks when it will be much colder up here!
Race Director
Joined: Mar 2010
Posts: 15,996
Likes: 823
The part that makes me mad is they request the video's that I shot of the system acting up. I posted them perviously. The higher ups asked for them so the engineers could look at them. Now you and I can speculate on the issue, but they built it. They should know only x and or y can cause that to happen. This isn't the case, no one knows what to do. I just don't understand why It's taking so long. I could understand that part x needs to be replaced and we don't have any, but not after 16 days and counting we have no clue whats wrong with it.
Marissa
Chevrolet Customer Care
Instructor
Joined: Oct 2013
Posts: 210
Likes: 1
From: Royal Palm Beach FL
Update…
This morning I stopped by the dealership. I have to admit I was out of patients and ready to make some noise! To my surprise before I could start they told me my car was fixed. So the issue was not any of the three information units that were in the car. The issue was that the bezel around the information unit was making contact with the screen and causing it to go crazy. They have shimmed the bezel so it won't make contact with screen, per chevy dealer technical support. I'll be picking the car up today around 4pm. I'll keep you posted if this fixes the issue. For those of you have issues with screen this maybe the cause. Thanks for being supportive during this ordeal. I hope she is good to go now.
Thanks
This morning I stopped by the dealership. I have to admit I was out of patients and ready to make some noise! To my surprise before I could start they told me my car was fixed. So the issue was not any of the three information units that were in the car. The issue was that the bezel around the information unit was making contact with the screen and causing it to go crazy. They have shimmed the bezel so it won't make contact with screen, per chevy dealer technical support. I'll be picking the car up today around 4pm. I'll keep you posted if this fixes the issue. For those of you have issues with screen this maybe the cause. Thanks for being supportive during this ordeal. I hope she is good to go now.
Thanks
